RETURN AND REFUND POLICY At PROBASICS NUTRITION PRIVATE LIMITED (COMPANY, “PROBASICS NUTRITION”),
we maintain the highest quality standards, when it comes to quality
assurance of our products. Each batch of PROBASICS NUTRITION is tested post manufacturing, and
they are also certified by Informed choice, so that you always receive the finest quality. How Does the
Return Process Work? We try every efforts for consumer satisfaction and it is our primary motive, we
welcome all the feedback and request of the consumer. We are always ready and willing to go the extra
mile for our consumers. Consumer can use this policy if he/she can find the products not relevant for
use, and if products delivered is different from the ordered products.
We will schedule a pick of the product that you want to return.
✓ Products can be returned only if you have received the product in a damaged condition or if the product cannot be authenticated using the Probasics seal, for any reason. In any case, the product should be in sealed condition. We are unable to take returns, for cases where the taste or smell is not to one’s liking.
✓ In case of a damaged product, please Initiate the return from the “My orders” section of our website. It will prompt you to share certain product details like contact number, address and return pick up slot, as well as reason for return. You will need to upload a short video of the product, highlighting the defect, so that our team can understand the problem. Once you have submitted those details, our customer care team will contact you over phone.
✓ If you have purchased products under any offer, please return the product along with the freebie to process the return When can I return the product? You can return an item within 48 hours of receiving it if:
✓ The seal has not been broken or the packaging has not been opened
✓ The product has been delivered to you in a damaged condition
✓ You are not able to authenticate your product using the TRUESEAL code, on front of pack. In all cases, we will need a short video of the product, highlighting the defect that you have observed. You cannot return the following items:
✓ Products that have already been opened or have had their seal broken Is it possible to SWAP the product? No, this is not possible to swap products. Do I have to pay return fees?
✓ You don’t have to pay a return fee. I returned my product, when will I receive the refund? From the moment the product has been picked up, we will process your refund within 14 days. Once we have processed your refund, it may take up to 5 working days before you receive the refund in your bank account or Credit Card or your original payment method. How Many Days do I have to return my product? You have the right to return a product or order within 2 days of receiving it. What Information will our customer care team seek, when they contact you, in case a return request is initiated? For a hassle-free experience, we request you to keep your order number and product details handy. Our team will be keen to learn the reason for initiating the return. At the time of initiating the return from the “My Orders” section on our website, you will be required to upload a small video highlighting the defect. For more you can write to us at info@probasicsindia.com
We will schedule a pick of the product that you want to return.
✓ Products can be returned only if you have received the product in a damaged condition or if the product cannot be authenticated using the Probasics seal, for any reason. In any case, the product should be in sealed condition. We are unable to take returns, for cases where the taste or smell is not to one’s liking.
✓ In case of a damaged product, please Initiate the return from the “My orders” section of our website. It will prompt you to share certain product details like contact number, address and return pick up slot, as well as reason for return. You will need to upload a short video of the product, highlighting the defect, so that our team can understand the problem. Once you have submitted those details, our customer care team will contact you over phone.
✓ If you have purchased products under any offer, please return the product along with the freebie to process the return When can I return the product? You can return an item within 48 hours of receiving it if:
✓ The seal has not been broken or the packaging has not been opened
✓ The product has been delivered to you in a damaged condition
✓ You are not able to authenticate your product using the TRUESEAL code, on front of pack. In all cases, we will need a short video of the product, highlighting the defect that you have observed. You cannot return the following items:
✓ Products that have already been opened or have had their seal broken Is it possible to SWAP the product? No, this is not possible to swap products. Do I have to pay return fees?
✓ You don’t have to pay a return fee. I returned my product, when will I receive the refund? From the moment the product has been picked up, we will process your refund within 14 days. Once we have processed your refund, it may take up to 5 working days before you receive the refund in your bank account or Credit Card or your original payment method. How Many Days do I have to return my product? You have the right to return a product or order within 2 days of receiving it. What Information will our customer care team seek, when they contact you, in case a return request is initiated? For a hassle-free experience, we request you to keep your order number and product details handy. Our team will be keen to learn the reason for initiating the return. At the time of initiating the return from the “My Orders” section on our website, you will be required to upload a small video highlighting the defect. For more you can write to us at info@probasicsindia.com